Assistly provides a web based suite of customer service tools, specifically around Customer Interaction Management.
There are three different types of users who interact with this application, including customers that send in support questions via the channels; agents that service the interactions and provide support to customers; and administrators that configure the system.
Features for Businesses
Customizable Self Service
Assistly offer a completely customizable self service with advanced options including support articles, community driven questions and answers, a personalized dashboard which enables your users to track all of their interactions, configurable widgets for featuring interesting content, links, updates and more.
In addition, they offer your users the ability to get live support via multiple channels including Ask the Community, Email, Chat, Schedule a Callback, Twitter and more.
Advanced Multi-Channel Support
You can easily configure your queues, agent permissions and skills, and the channels you want to offer to your customers.
Powerful Reporting & Analytics
With their solution, you can see and sort reports by date range, interactions by channel type, service levels, agent performance and much more.
Assistly Founders
The site was founded by Alex Bard , Gary Benitt , Jeremy Suriel , and Brad Birnbaum , each of whom previously worked together in building customer service-based companies back in the 90’s.
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